Get in Touch With Us
This page is for readers who want to reach the editorial team behind Online Casinos in UAE — to flag something that looks wrong, ask what the UAE rules actually say, or tell us what happened when you tried to deposit or withdraw at one of the sites we cover. We are a comparison publisher, not an operator, so it is worth knowing upfront what we can settle for you and what only a casino or a regulator can.
Reach the editorial team
Email is the only channel we run. Write to [email protected] and a person will read it. We do not publish a phone number or a live chat window, and we do not hold accounts, balances or player data for any casino, so there is nothing we can look up on your behalf.
To make a reply useful, include the casino name, the date, whether you were on mobile or desktop, and — for a payment problem — the method you used and the currency the transaction was billed in. Screenshots help. Please do not send full card numbers, passwords, copies of your Emirates ID or passport scans; we have no reason to hold them and we will delete anything of that kind.
We answer in English and in Arabic. Arabic replies can take longer, since our Arabic-reading capacity is smaller than our English one.
Where the UAE law stands before you write to us
A large share of the questions we receive are legal ones, so the position as at Sep 22, 2026 is set out here rather than buried further down. The General Commercial Gaming Regulatory Authority (GCGRA), established in September 2023, is the federal regulator. It issues commercial gaming licence categories including an Internet Gaming licence and a Sports Wagering licence, it licenses The Game LLC to run the national lottery, it oversees the land-based commercial gaming licence at Wynn Al Marjan Island in Ras Al Khaimah — scheduled to open in September 2027 — and it has authorised a single online operator to date. Reporting has also referred to a GCGRA-licensed Abu Dhabi live dealer studio. The licensed online product is geolocation-restricted to players physically inside the UAE and limited to those aged 21 and over.
Everything outside that licensed perimeter remains a criminal offence under Federal Decree-Law No. 31 of 2021, the Crimes and Penalties Law, in force from January 2022. That law is federal and identical in all seven emirates: Dubai is not more permissive than Sharjah, and a "casino in Dubai" search result does not describe a licensed local venue. Sources disagree on article numbers and penalty figures, so we do not quote them until we can verify them, and neither should anyone else writing to you.
Every casino listed on this site holds an offshore gambling licence — typically from the Curacao Gaming Authority, the Anjouan Gaming Board or the Malta Gaming Authority. None is licensed, approved or authorised by the GCGRA, and nothing on this site should be read as saying offshore play is lawful in the UAE. If you need a view on your own exposure, consult a qualified professional; the same applies to tax, where the UAE levies no tax on winnings but your home country may still have claims on you.
What we can help with — and what we cannot
| Write to us about | Go elsewhere for |
|---|---|
| Factual corrections: bonus terms, wagering requirements, minimum ages, licence details that have changed | Account access, locked balances, bonus credits — only the casino's own support can touch these |
| Reports that a payment route has stopped working from the UAE | Any request for help evading geoblocks, payment blocks or identity checks, which we refuse |
| Reports of a stalled withdrawal or a KYC loop, so we can reflect it in our notes | Formal dispute resolution — that runs through the operator's complaints procedure and then its licensing body |
| Arabic-language gaps: broken right-to-left layout, missing Arabic support hours, no Arabic-speaking live dealers | Legal advice on your personal position |
| Suggestions for sites, criteria or comparison pages you want covered | Requests to remove a documented drawback from a review |
We aim to reply within two working days. Corrections are treated as priority: if you can show that something we published is wrong, we change it and date the change.
How this site makes money
We may earn a commission when a reader opens an account through a link on this site. Commercial relationships do not buy position, rating or a softer write-up. Ratings are editorial judgements from desk research — licence verification, published terms and conditions, payment documentation and public complaint records — not customer-review scores and not the result of us depositing or playing. If you believe a listing reads as though it were paid for, say so in an email and we will look at it again.
Correcting an offer: the three sites we get asked about most
Bonus terms move quickly, and these are the listings that generate the most reader mail. If any detail below no longer matches what you see on the operator's own terms page, that is exactly the kind of message we want.
AmunRa — top of our table, and the one readers query most
AmunRa sits first because its Arabic-facing presentation and the clarity of its published bonus terms held up best when we compared documentation across the list. The advertised welcome offer is a 100% bonus up to $500 plus 200 free spins and 1 Bonus Crab, and the conditions attached to it — minimum deposit, wagering requirement, game contribution to wagering, maximum bonus bet, bonus expiry date and any cashout limit — are the things to read before you accept it, because they decide whether the headline figure means anything. Limitation: the offer is denominated in dollars, so a UAE reader funding an account in AED pays conversion at both ends, and the dirham's peg of roughly 3.67 to the dollar does not protect you from the spread a wallet or exchange adds. Check the site's own stated minimum age rather than assuming 18.
TikiTaka — strong bonus clarity, thinner on Arabic
TikiTaka earns its place on the readability of its promotional rules: the 100% match bonus up to $500 plus 200 free spins is presented with its wagering and expiry conditions in one place, which is less common than it should be. That matters more than a bigger headline number. Limitation: Arabic support hours and right-to-left coverage are patchier here than at the top of the list, so Arabic-first players should test the interface before funding anything. As with all offshore operators, it holds no GCGRA authorisation.
Cleobetra — the largest euro-denominated package on our shortlist
Cleobetra advertises up to €1,000 plus 350 free spins, the biggest of the three in nominal terms, and its slot catalogue breadth is why readers ask about it. Limitation: euro denomination adds a second conversion step for AED funds, and a headline of that size usually carries a proportionally larger wagering requirement — worth checking the maximum bonus bet and the cashout cap before you treat the figure as available value. Tiered welcome packages elsewhere on our list, such as those at LuckyOnes, JustCasino, VegasNow and PlayFashionTV, work the same way: the advertised maximum is the sum of several deposits, not one.
Payments, conversion and payouts — what to tell us
UAE-issued debit and credit cards and domestic bank transfers generally decline gambling merchant category codes, so card failures are the single most common thing readers report. That is the system working as designed, and we will not advise you on how to get around it. What is useful to us is which routes readers find still function, and what they cost.
- E-wallets — Skrill and Neteller are the routes most often cited for offshore deposits and withdrawals. Expect a funding fee, a withdrawal fee, or both, plus AED-to-USD or AED-to-EUR conversion.
- Cryptocurrency and stablecoins — often the fastest settlement on the casino's side, but you absorb exchange spread, network fees and price movement. Stablecoins reduce the volatility part, not the fees.
- Cards and bank transfers — listed by many operators, frequently blocked in practice from the UAE. Tell us when a method that is advertised does not work.
- Every transaction leaves a record — on your bank statement, your wallet history or the blockchain. Treat that as a permanent fact of using these sites.
On timings, minimum deposits, withdrawal limits and processing windows we report what operators publish and label it as advertised, not as tested. If a withdrawal has stalled, the usual cause is KYC and identity verification or a source-of-funds check; send us the timeline and we will note the pattern, but the dispute itself belongs with the operator's complaints procedure and then its licensing authority — the Curacao Gaming Authority, the Anjouan Gaming Board or the Malta Gaming Authority, depending on the licence. Ask us and we will point you to the right one and explain how to verify a licence, including checking casino ownership, the operating company and its registered address.
Reporting problems with games or the mobile experience
We cover slots, progressive jackpots and live dealer rooms running blackjack, roulette and baccarat, and we note which software providers — Pragmatic Play, Evolution, NetEnt, Play'n GO, Microgaming — are present, because that is a checkable trust signal. If a published return to player (RTP) figure on a site does not match the provider's own, or a slot's stated volatility looks misdescribed, that is a correction worth sending. The same goes for mobile casino games and casino apps: broken right-to-left layout, an app that will not install from a UAE store, or a live table advertised with Arabic-speaking dealers that has none.
If the message is about gambling harm
Tell us plainly and we will reply with resources rather than links to operators. Every site we list should offer deposit and loss limits, reality checks, cooling-off periods and self-exclusion in its account settings — use the operator's own tools, since the GCGRA Voluntary Self-Exclusion programme applies to GCGRA-licensed gaming in the UAE and does not reach offshore sites. It is not a workaround and must not be treated as one. The UAE Responsible Gaming Alliance works on harm reduction locally; in the UAE, Takalam provides confidential mental health support, and Gambling Therapy offers free online help at gamblingtherapy.org. Gambling blocking software installed on your own devices is a further layer. Gambling is not income and not a way out of financial pressure.
All licensed gaming in the UAE is restricted to those aged 21 and over. Offshore sites set their own minimum age, which may be lower — check each operator's terms and do not assume it is 18.
Editorial standards and who writes here
Content on 1-tennis.com is researched and reviewed rather than play-tested; we verify licences, read published terms and record what we cannot confirm as unresolved. Time-sensitive findings carry a date, because the UAE framework is new and still moving. Editorial oversight sits with Dana Al Hashimi. Related coverage, including our page on trusted non-GamStop casinos, follows the same rules.
If something here is out of date, wrong, or simply unclear, an email is the fastest way to get it fixed.